Homeowner emergency playbooks

What to do first in 60+ home emergencies

Scenario-first guidance for the first minutes: evacuate when needed, call the right emergency line, stop only what you can reach safely, document damage, then bring in the right pro.

Call 911 first

Life safety, fire, shock, carbon monoxide, collapse, or active danger before any contractor step.

Flooded basement with possible electrical hazard

Water/Fire/Mold Restoration

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Gas meter hit by a vehicle or equipment

Gas Technician

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Propane tank or line leak

Gas Technician

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Carbon monoxide alarm is sounding

HVAC Technician

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Furnace flame rollout, soot, or scorch marks

HVAC Technician

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Outlet is sparking or arcing

Electrician

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Burning electrical smell from wall or panel

Electrician

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Electrical panel is hot, buzzing, or crackling

Electrician

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Water in the home may be energized

Electrician

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

EV charger smoking, sparking, or overheating

EV Charger Installer

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Solar inverter or battery system smoking

Solar Installer

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Tree or large limb on the house

Tree Service

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Lightning strike to the house

Fire Protection Contractor

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Chimney fire or suspected chimney fire aftermath

Fire Protection Contractor

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Smoke odor after a small fire seems out

Water/Fire/Mold Restoration

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Deck feels like it may collapse

Deck Builder

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Basement wall bowing after heavy rain

Foundation Repair Contractor

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Retaining wall bulging or leaning

Concrete Contractor

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Ceiling sagging after a leak

General Contractor

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Dryer has burning smell or smoke

Appliance Repair Tech

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Pool equipment has electrical smell or shock sensation

Pool Installer

First step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.

Call the utility emergency line first

Gas, electric service, water main, sewer main, or buried-line situations where the utility controls the hazard.

Call a pro today

Active damage, security, weather exposure, or system failure that should not wait for a normal appointment window.

Burst pipe inside the house

Plumber

First step: Put on shoes, keep clear of bulging ceilings, and trace the leak only from dry flooring.

Sewage backing up from a floor drain

Plumber

First step: Stop every sink, toilet, shower, washer, dishwasher, and utility sink so no more wastewater enters the drain line.

Toilet overflow will not stop

Plumber

First step: Turn the small valve behind or beside the toilet clockwise until tank refill stops.

Frozen pipe with no visible burst

Plumber

First step: Open the affected faucet slightly so melting ice and pressure have a place to escape.

Frozen pipe bursts while thawing

Plumber

First step: Close the main water valve as soon as thawed water starts spraying, dripping hard, or staining a wall.

Water heater tank is leaking

Plumber

First step: Close the cold-water inlet valve on top of the heater or on the pipe feeding it.

Water heater rumbling, popping, or steaming

Plumber

First step: Keep people away from the heater and any discharge pipe releasing steam or very hot water.

Sump pump fails during a storm

Water/Fire/Mold Restoration

First step: Stay out of rising basement water if cords, outlets, or the pump receptacle are wet.

Strong sewer gas odor indoors

Plumber

First step: Leave the area if the odor is strong, causes dizziness, or could be confused with natural gas.

Septic effluent surfacing in the yard

Septic System Contractor

First step: Stop laundry, long showers, dishwasher cycles, and garbage disposal use to reduce flow to the septic tank.

Well pump failure with no water

Water Well Contractor

First step: Switch off the well pump breaker if the pump is short-cycling, humming, or running with no pressure.

No heat during freezing weather

HVAC Technician

First step: Move infants, older adults, medically fragile occupants, and pets to the warmest safe room or another heated location.

No AC during a heatwave with vulnerable occupants

HVAC Technician

First step: Move older adults, infants, medically vulnerable people, and pets to a cooling center, neighbor, hotel, or shaded lower level.

Boiler leaking water or steam

HVAC Technician

First step: Keep people away from steam, hot water, and hissing pipes; burns can happen before the leak looks large.

Heat pump iced over and no heat

Heat Pump Installer

First step: Switch the thermostat to emergency or auxiliary heat if the system has that mode and indoor temperature is dropping.

Breaker will not reset

Electrician

First step: Unplug or switch off devices on the affected circuit, especially heaters, microwaves, hair dryers, pumps, and tools.

Roof leaking during a storm

Roofer

First step: Move people and valuables away from the wet ceiling, skylight, chimney, or exterior wall line.

Garage door will not close

Garage Door Company

First step: Keep children, pets, and vehicles clear of the door path while you inspect from inside the garage.

Garage door spring snapped with car trapped

Garage Door Company

First step: Stop using the wall button or remote as soon as you hear a bang or see a separated spring.

Entry door or lock damaged after a break-in

Window & Door Installer

First step: Call 911 if the break-in may still be active; otherwise call the police non-emergency line before disturbing evidence.

Window shattered and home is exposed

Window & Door Installer

First step: Keep people away from the glass field and put on shoes, gloves, and eye protection before approaching.

Exterior door will not latch or close

Window & Door Installer

First step: Check from inside whether the door slab is swollen, hinges are loose, weatherstrip is folded, or the strike is misaligned.

Porch step or stoop collapsed

Concrete Contractor

First step: Block the steps with cones, chairs, tape, or a closed gate so nobody uses the failed route.

Sudden foundation crack appears

Foundation Repair Contractor

First step: Photograph the crack with a ruler or coin, then mark both ends lightly with pencil and date it.

Suspected asbestos material disturbed

Lead Abatement Contractor

First step: Stop work immediately and leave the suspect material where it is.

Lead paint dust after renovation work

Lead Abatement Contractor

First step: Stop demolition, sanding, scraping, and cleanup that can spread dust.

Bat in a living space

Pest Control Service

First step: Close interior doors to confine the bat to one room and keep people and pets out.

Wild animal in attic or living space

Pest Control Service

First step: Close doors to separate the animal from people and pets, and give it a quiet path away from occupied rooms if safe.

Wasp or hornet nest in a wall void

Pest Control Service

First step: Keep people away from the room, exterior wall, or siding gap where insects are entering.

Refrigerator or freezer warming up

Appliance Repair Tech

First step: Keep doors closed while you check whether the outlet, GFCI, breaker, or plug has lost power.

Dishwasher leak reaches ceiling below

Appliance Repair Tech

First step: Cancel the dishwasher cycle and open the door only enough to stop spraying if water is still running.

Oven or range will not turn off

Appliance Repair Tech

First step: Turn the oven or range control to OFF and keep combustibles away from burners and the oven door.

Ice dam causing active interior leak

Roofer

First step: Catch interior drips in buckets and move electronics, rugs, documents, and furniture out of the leak path.

Gutter overflow sending water into basement

Gutter Installer

First step: Stay off ladders during rain, wind, lightning, or icy conditions.

Siding blown off with water entering

Siding Contractor

First step: Stay inside until wind, lightning, and flying debris have passed.

Fence blown into sidewalk or neighbor property

Fence Contractor

First step: Keep pedestrians, children, and pets away from loose panels, nails, splinters, and leaning posts.

Irrigation line break flooding yard or foundation

Landscaper

First step: Turn the irrigation controller to OFF and cancel any scheduled watering.

Shed or outbuilding roof collapse

Shed & Pole-Barn Builder

First step: Keep people out of the shed and away from the walls because the remaining roof can shift without warning.

Schedule this week

Urgent enough to isolate and document now, but usually not a 911 or same-day dispatch once immediate hazards are controlled.