Homeowner emergency playbooks
What to do first in 60+ home emergencies
Scenario-first guidance for the first minutes: evacuate when needed, call the right emergency line, stop only what you can reach safely, document damage, then bring in the right pro.
Call 911 first
Life safety, fire, shock, carbon monoxide, collapse, or active danger before any contractor step.
Flooded basement with possible electrical hazard
Water/Fire/Mold RestorationFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Gas meter hit by a vehicle or equipment
Gas TechnicianFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Propane tank or line leak
Gas TechnicianFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Carbon monoxide alarm is sounding
HVAC TechnicianFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Furnace flame rollout, soot, or scorch marks
HVAC TechnicianFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Outlet is sparking or arcing
ElectricianFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Burning electrical smell from wall or panel
ElectricianFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Electrical panel is hot, buzzing, or crackling
ElectricianFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Water in the home may be energized
ElectricianFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
EV charger smoking, sparking, or overheating
EV Charger InstallerFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Solar inverter or battery system smoking
Solar InstallerFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Tree or large limb on the house
Tree ServiceFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Lightning strike to the house
Fire Protection ContractorFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Chimney fire or suspected chimney fire aftermath
Fire Protection ContractorFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Smoke odor after a small fire seems out
Water/Fire/Mold RestorationFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Deck feels like it may collapse
Deck BuilderFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Basement wall bowing after heavy rain
Foundation Repair ContractorFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Retaining wall bulging or leaning
Concrete ContractorFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Ceiling sagging after a leak
General ContractorFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Dryer has burning smell or smoke
Appliance Repair TechFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Pool equipment has electrical smell or shock sensation
Pool InstallerFirst step: Evacuate everyone from the affected area and call 911 from a safe location before cleanup or repair.
Call the utility emergency line first
Gas, electric service, water main, sewer main, or buried-line situations where the utility controls the hazard.
No water anywhere in the house
PlumberFirst step: Call the utility emergency line first before hiring private repair.
Water main break or geyser in the yard
PlumberFirst step: Call the utility emergency line first before hiring private repair.
Sudden severe low water pressure
PlumberFirst step: Call the utility emergency line first before hiring private repair.
Gas smell indoors
Gas TechnicianFirst step: Leave the home immediately without using light switches, appliance controls, phones, or garage-door openers inside.
Gas smell outdoors near meter or yard
Gas TechnicianFirst step: Move uphill or upwind away from the meter, regulator, buried line route, or bubbling wet soil.
Downed power line in the yard or street
ElectricianFirst step: Call the utility emergency line first before hiring private repair.
Partial power with bright and dim lights
ElectricianFirst step: Call the utility emergency line first before hiring private repair.
Sinkhole signs in yard or driveway
Foundation Repair ContractorFirst step: Call the utility emergency line first before hiring private repair.
Call a pro today
Active damage, security, weather exposure, or system failure that should not wait for a normal appointment window.
Burst pipe inside the house
PlumberFirst step: Put on shoes, keep clear of bulging ceilings, and trace the leak only from dry flooring.
Sewage backing up from a floor drain
PlumberFirst step: Stop every sink, toilet, shower, washer, dishwasher, and utility sink so no more wastewater enters the drain line.
Toilet overflow will not stop
PlumberFirst step: Turn the small valve behind or beside the toilet clockwise until tank refill stops.
Frozen pipe with no visible burst
PlumberFirst step: Open the affected faucet slightly so melting ice and pressure have a place to escape.
Frozen pipe bursts while thawing
PlumberFirst step: Close the main water valve as soon as thawed water starts spraying, dripping hard, or staining a wall.
Water heater tank is leaking
PlumberFirst step: Close the cold-water inlet valve on top of the heater or on the pipe feeding it.
Water heater rumbling, popping, or steaming
PlumberFirst step: Keep people away from the heater and any discharge pipe releasing steam or very hot water.
Sump pump fails during a storm
Water/Fire/Mold RestorationFirst step: Stay out of rising basement water if cords, outlets, or the pump receptacle are wet.
Strong sewer gas odor indoors
PlumberFirst step: Leave the area if the odor is strong, causes dizziness, or could be confused with natural gas.
Septic effluent surfacing in the yard
Septic System ContractorFirst step: Stop laundry, long showers, dishwasher cycles, and garbage disposal use to reduce flow to the septic tank.
Well pump failure with no water
Water Well ContractorFirst step: Switch off the well pump breaker if the pump is short-cycling, humming, or running with no pressure.
No heat during freezing weather
HVAC TechnicianFirst step: Move infants, older adults, medically fragile occupants, and pets to the warmest safe room or another heated location.
No AC during a heatwave with vulnerable occupants
HVAC TechnicianFirst step: Move older adults, infants, medically vulnerable people, and pets to a cooling center, neighbor, hotel, or shaded lower level.
Boiler leaking water or steam
HVAC TechnicianFirst step: Keep people away from steam, hot water, and hissing pipes; burns can happen before the leak looks large.
Heat pump iced over and no heat
Heat Pump InstallerFirst step: Switch the thermostat to emergency or auxiliary heat if the system has that mode and indoor temperature is dropping.
Breaker will not reset
ElectricianFirst step: Unplug or switch off devices on the affected circuit, especially heaters, microwaves, hair dryers, pumps, and tools.
Roof leaking during a storm
RooferFirst step: Move people and valuables away from the wet ceiling, skylight, chimney, or exterior wall line.
Garage door will not close
Garage Door CompanyFirst step: Keep children, pets, and vehicles clear of the door path while you inspect from inside the garage.
Garage door spring snapped with car trapped
Garage Door CompanyFirst step: Stop using the wall button or remote as soon as you hear a bang or see a separated spring.
Entry door or lock damaged after a break-in
Window & Door InstallerFirst step: Call 911 if the break-in may still be active; otherwise call the police non-emergency line before disturbing evidence.
Window shattered and home is exposed
Window & Door InstallerFirst step: Keep people away from the glass field and put on shoes, gloves, and eye protection before approaching.
Exterior door will not latch or close
Window & Door InstallerFirst step: Check from inside whether the door slab is swollen, hinges are loose, weatherstrip is folded, or the strike is misaligned.
Porch step or stoop collapsed
Concrete ContractorFirst step: Block the steps with cones, chairs, tape, or a closed gate so nobody uses the failed route.
Sudden foundation crack appears
Foundation Repair ContractorFirst step: Photograph the crack with a ruler or coin, then mark both ends lightly with pencil and date it.
Suspected asbestos material disturbed
Lead Abatement ContractorFirst step: Stop work immediately and leave the suspect material where it is.
Lead paint dust after renovation work
Lead Abatement ContractorFirst step: Stop demolition, sanding, scraping, and cleanup that can spread dust.
Bat in a living space
Pest Control ServiceFirst step: Close interior doors to confine the bat to one room and keep people and pets out.
Wild animal in attic or living space
Pest Control ServiceFirst step: Close doors to separate the animal from people and pets, and give it a quiet path away from occupied rooms if safe.
Wasp or hornet nest in a wall void
Pest Control ServiceFirst step: Keep people away from the room, exterior wall, or siding gap where insects are entering.
Refrigerator or freezer warming up
Appliance Repair TechFirst step: Keep doors closed while you check whether the outlet, GFCI, breaker, or plug has lost power.
Dishwasher leak reaches ceiling below
Appliance Repair TechFirst step: Cancel the dishwasher cycle and open the door only enough to stop spraying if water is still running.
Oven or range will not turn off
Appliance Repair TechFirst step: Turn the oven or range control to OFF and keep combustibles away from burners and the oven door.
Ice dam causing active interior leak
RooferFirst step: Catch interior drips in buckets and move electronics, rugs, documents, and furniture out of the leak path.
Gutter overflow sending water into basement
Gutter InstallerFirst step: Stay off ladders during rain, wind, lightning, or icy conditions.
Siding blown off with water entering
Siding ContractorFirst step: Stay inside until wind, lightning, and flying debris have passed.
Fence blown into sidewalk or neighbor property
Fence ContractorFirst step: Keep pedestrians, children, and pets away from loose panels, nails, splinters, and leaning posts.
Irrigation line break flooding yard or foundation
LandscaperFirst step: Turn the irrigation controller to OFF and cancel any scheduled watering.
Shed or outbuilding roof collapse
Shed & Pole-Barn BuilderFirst step: Keep people out of the shed and away from the walls because the remaining roof can shift without warning.
Schedule this week
Urgent enough to isolate and document now, but usually not a 911 or same-day dispatch once immediate hazards are controlled.