Utility contacts to verify before work
Investor-owned utility
AEP Ohio
- Service area
- Investor-owned electric service in central, southeast, northwest, and parts of northeast Ohio, including Columbus, Canton-area communities, Lima, Athens, and Portsmouth.
- Contractor / service coordination
- https://www.aepohio.com/
- 811 / call before you dig
- https://oups.org/
Investor-owned utility
FirstEnergy Ohio
- Service area
- Investor-owned electric distribution through Ohio Edison, The Illuminating Company, and Toledo Edison in northern, northeast, and northwest Ohio communities.
- Contractor / service coordination
- https://www.firstenergycorp.com/
- 811 / call before you dig
- https://oups.org/
Electric co-op
South Central Power Company
- Service area
- Member-owned electric cooperative serving central and southern Ohio counties, including Fairfield, Pickaway, Ross, Hocking, Perry, and parts of Franklin County.
- Contractor / service coordination
- https://www.southcentralpower.com/
- 811 / call before you dig
- https://oups.org/
Municipal utility
Cleveland Public Power
- Service area
- Municipal electric utility for the City of Cleveland and city-connected service accounts.
- Contractor / service coordination
- https://www.cpp.org/
- 811 / call before you dig
- https://oups.org/
Gas utility
Columbia Gas of Ohio
- Service area
- Natural gas distribution utility serving Ohio communities including Columbus, Toledo-area suburbs, Springfield, Mansfield, Chillicothe, Portsmouth, and many smaller cities.
- Contractor / service coordination
- https://www.columbiagasohio.com/
- 811 / call before you dig
- https://oups.org/
Water utility
Cleveland Water
- Service area
- Public water utility serving Cleveland and many Cuyahoga County and suburban northeast Ohio communities through direct and master-metered accounts.
- Contractor / service coordination
- https://www.clevelandwater.com/
- 811 / call before you dig
- https://oups.org/
When to call which utility
Use this Ohio utility map before a job changes a meter, service mast, service drop, gas appliance, water line, trench, driveway, sewer lateral, or exterior structure. For electric outages, meter pulls, temporary power, service upgrades, underground-to-overhead changes, or a panel job that requires a utility disconnect, start with the electric utility assigned to the address: AEP Ohio, FirstEnergy Ohio, South Central Power Company and Cleveland Public Power. Rural addresses often sit in cooperative territory even when the nearest city is served by an investor-owned or municipal utility, so verify the premise before an electrician schedules the cutover. For natural-gas odors, hit lines, meter relocations, pressure questions, or appliance conversions, stop work and call the gas utility or 911 from a safe distance when there is an immediate leak; use Columbia Gas of Ohio for the listed gas distribution territory. Water utilities such as Cleveland Water coordinate taps, meters, backflow requirements, main shutoffs, hydrant use, and service-line ownership questions. Municipal utilities may bundle electric, gas, water, wastewater, and stormwater, so one counter can control several approvals. Before any excavation, boring, fence post, sign, tree planting, drainage, sewer, or water-service work, file the 811 ticket through https://oups.org/ and wait for marks or positive response. The utility marks public facilities; the contractor still needs private locating for owner-installed lighting, irrigation, propane, septic, yard drains, and lines beyond the meter.
811 comes before utility-side work
File a locate request before trenching, boring, planting, fencing, drainage work, sewer work, or water-service changes. Utility marks do not replace private locating on owner-installed lines.
Source: ProFix Editorial Team. Last updated 2026-06-09. Utility territories can change at parcel boundaries; verify the premise address with the utility and local 811 system before scheduling work.