Utility contacts to verify before work
Investor-owned utility
Con Edison
- Service area
- Investor-owned electric, gas, and steam utility serving New York City and Westchester County, including Manhattan, the Bronx, Brooklyn, Queens, and Staten Island.
- Contractor / service coordination
- https://www.coned.com/
- 811 / call before you dig
- https://www.811beforeyoudig.com/811-states/state-new-york/
Gas utility
National Grid New York
- Service area
- Electric and natural gas utility serving upstate New York communities including Albany, Buffalo-area suburbs, Syracuse, Utica, Watertown, and the Mohawk Valley.
- Contractor / service coordination
- https://www.nationalgridus.com/upstate-ny-home/
- 811 / call before you dig
- https://www.811beforeyoudig.com/811-states/state-new-york/
Investor-owned utility
NYSEG
- Service area
- Investor-owned electric and gas service in upstate New York, including Binghamton, Elmira, Ithaca-area communities, Plattsburgh, Oneonta, and rural counties.
- Contractor / service coordination
- https://www.nyseg.com/
- 811 / call before you dig
- https://www.811beforeyoudig.com/811-states/state-new-york/
Municipal utility
PSEG Long Island
- Service area
- Electric service operated for the Long Island Power Authority across Nassau County, Suffolk County, and the Rockaway Peninsula.
- Contractor / service coordination
- https://www.psegliny.com/
- 811 / call before you dig
- https://www.811beforeyoudig.com/811-states/state-new-york/
Water utility
New York City Department of Environmental Protection
- Service area
- Municipal water and wastewater utility for New York City, with watershed supply infrastructure extending north and west of the city.
- Contractor / service coordination
- https://www.nyc.gov/site/dep/index.page
- 811 / call before you dig
- https://www.811beforeyoudig.com/811-states/state-new-york/
When to call which utility
Use this New York utility map before a job changes a meter, service mast, service drop, gas appliance, water line, trench, driveway, sewer lateral, or exterior structure. For electric outages, meter pulls, temporary power, service upgrades, underground-to-overhead changes, or a panel job that requires a utility disconnect, start with the electric utility assigned to the address: Con Edison, NYSEG and PSEG Long Island. Rural addresses often sit in cooperative territory even when the nearest city is served by an investor-owned or municipal utility, so verify the premise before an electrician schedules the cutover. For natural-gas odors, hit lines, meter relocations, pressure questions, or appliance conversions, stop work and call the gas utility or 911 from a safe distance when there is an immediate leak; use National Grid New York for the listed gas distribution territory. Water utilities such as New York City Department of Environmental Protection coordinate taps, meters, backflow requirements, main shutoffs, hydrant use, and service-line ownership questions. Municipal utilities may bundle electric, gas, water, wastewater, and stormwater, so one counter can control several approvals. Before any excavation, boring, fence post, sign, tree planting, drainage, sewer, or water-service work, file the 811 ticket through https://www.811beforeyoudig.com/811-states/state-new-york/ and wait for marks or positive response. The utility marks public facilities; the contractor still needs private locating for owner-installed lighting, irrigation, propane, septic, yard drains, and lines beyond the meter.
811 comes before utility-side work
File a locate request before trenching, boring, planting, fencing, drainage work, sewer work, or water-service changes. Utility marks do not replace private locating on owner-installed lines.
Source: ProFix Editorial Team. Last updated 2026-06-09. Utility territories can change at parcel boundaries; verify the premise address with the utility and local 811 system before scheduling work.