Utility contacts to verify before work
Investor-owned utility
Entergy Louisiana
- Service area
- Investor-owned electric service across Louisiana outside Entergy New Orleans, including Baton Rouge, Lake Charles, Lafayette-area communities, Northshore parishes, and river parishes.
- Contractor / service coordination
- https://www.entergy-louisiana.com/
- 811 / call before you dig
- https://www.louisiana811.com/
Investor-owned utility
Entergy New Orleans
- Service area
- Regulated electric and gas service for the City of New Orleans, including Orleans Parish neighborhoods and city-managed utility coordination.
- Contractor / service coordination
- https://www.entergy-neworleans.com/
- 811 / call before you dig
- https://www.louisiana811.com/
Electric co-op
SLEMCO
- Service area
- Member-owned electric cooperative serving Acadiana parishes including Lafayette, St. Martin, Acadia, Iberia, St. Landry, Vermilion, and nearby rural areas.
- Contractor / service coordination
- https://slemco.com/
- 811 / call before you dig
- https://www.louisiana811.com/
Gas utility
Atmos Energy Louisiana
- Service area
- Natural gas distribution utility serving Louisiana communities in north, central, and south Louisiana, including many municipal franchise areas.
- Contractor / service coordination
- https://www.atmosenergy.com/
- 811 / call before you dig
- https://www.louisiana811.com/
Water utility
Sewerage and Water Board of New Orleans
- Service area
- Public drinking water, sewer, and drainage utility for the City of New Orleans and Orleans Parish customers.
- Contractor / service coordination
- https://www.swbno.org/
- 811 / call before you dig
- https://www.louisiana811.com/
When to call which utility
Use this Louisiana utility map before a job changes a meter, service mast, service drop, gas appliance, water line, trench, driveway, sewer lateral, or exterior structure. For electric outages, meter pulls, temporary power, service upgrades, underground-to-overhead changes, or a panel job that requires a utility disconnect, start with the electric utility assigned to the address: Entergy Louisiana, Entergy New Orleans and SLEMCO. Rural addresses often sit in cooperative territory even when the nearest city is served by an investor-owned or municipal utility, so verify the premise before an electrician schedules the cutover. For natural-gas odors, hit lines, meter relocations, pressure questions, or appliance conversions, stop work and call the gas utility or 911 from a safe distance when there is an immediate leak; use Atmos Energy Louisiana for the listed gas distribution territory. Water utilities such as Sewerage and Water Board of New Orleans coordinate taps, meters, backflow requirements, main shutoffs, hydrant use, and service-line ownership questions. Municipal utilities may bundle electric, gas, water, wastewater, and stormwater, so one counter can control several approvals. Before any excavation, boring, fence post, sign, tree planting, drainage, sewer, or water-service work, file the 811 ticket through https://www.louisiana811.com/ and wait for marks or positive response. The utility marks public facilities; the contractor still needs private locating for owner-installed lighting, irrigation, propane, septic, yard drains, and lines beyond the meter.
811 comes before utility-side work
File a locate request before trenching, boring, planting, fencing, drainage work, sewer work, or water-service changes. Utility marks do not replace private locating on owner-installed lines.
Source: ProFix Editorial Team. Last updated 2026-06-09. Utility territories can change at parcel boundaries; verify the premise address with the utility and local 811 system before scheduling work.