Utility contacts to verify before work
Investor-owned utility
Entergy Arkansas
- Service area
- Investor-owned electric utility serving customers across Arkansas, including Little Rock, Pine Bluff, Hot Springs, Marion, Stuttgart, and Mississippi River Delta communities.
- Contractor / service coordination
- https://www.entergy-arkansas.com/
- 811 / call before you dig
- https://arkonecall.com/
Electric co-op
Carroll Electric Cooperative
- Service area
- Member-owned electric cooperative in northwest Arkansas and southwest Missouri, including Benton, Carroll, Madison, Washington, and nearby rural counties.
- Contractor / service coordination
- https://www.carrollecc.com/
- 811 / call before you dig
- https://arkonecall.com/
Municipal utility
City Water and Light of Jonesboro
- Service area
- Municipal electric, water, and wastewater utility for Jonesboro and parts of Craighead County in northeast Arkansas.
- Contractor / service coordination
- https://www.jonesborocwl.org/
- 811 / call before you dig
- https://arkonecall.com/
Gas utility
Summit Utilities Arkansas
- Service area
- Natural gas distribution service in Arkansas communities formerly served by CenterPoint Energy, including areas around Little Rock, Fort Smith, and Hot Springs.
- Contractor / service coordination
- https://www.summitutilities.com/
- 811 / call before you dig
- https://arkonecall.com/
Water utility
Central Arkansas Water
- Service area
- Regional drinking-water utility for Little Rock, North Little Rock, and surrounding Pulaski County and central Arkansas wholesale customers.
- Contractor / service coordination
- https://carkw.com/
- 811 / call before you dig
- https://arkonecall.com/
When to call which utility
Use this Arkansas utility map before a job changes a meter, service mast, service drop, gas appliance, water line, trench, driveway, sewer lateral, or exterior structure. For electric outages, meter pulls, temporary power, service upgrades, underground-to-overhead changes, or a panel job that requires a utility disconnect, start with the electric utility assigned to the address: Entergy Arkansas, Carroll Electric Cooperative and City Water and Light of Jonesboro. Rural addresses often sit in cooperative territory even when the nearest city is served by an investor-owned or municipal utility, so verify the premise before an electrician schedules the cutover. For natural-gas odors, hit lines, meter relocations, pressure questions, or appliance conversions, stop work and call the gas utility or 911 from a safe distance when there is an immediate leak; use Summit Utilities Arkansas for the listed gas distribution territory. Water utilities such as Central Arkansas Water coordinate taps, meters, backflow requirements, main shutoffs, hydrant use, and service-line ownership questions. Municipal utilities may bundle electric, gas, water, wastewater, and stormwater, so one counter can control several approvals. Before any excavation, boring, fence post, sign, tree planting, drainage, sewer, or water-service work, file the 811 ticket through https://arkonecall.com/ and wait for marks or positive response. The utility marks public facilities; the contractor still needs private locating for owner-installed lighting, irrigation, propane, septic, yard drains, and lines beyond the meter.
811 comes before utility-side work
File a locate request before trenching, boring, planting, fencing, drainage work, sewer work, or water-service changes. Utility marks do not replace private locating on owner-installed lines.
Source: ProFix Editorial Team. Last updated 2026-06-09. Utility territories can change at parcel boundaries; verify the premise address with the utility and local 811 system before scheduling work.