TL;DR
A dispatch or travel fee charged for sending a technician to the home. Some companies credit it toward approved repairs.
What it means
A dispatch or travel fee charged for sending a technician to the home. Some companies credit it toward approved repairs.
Where it sits in the glossary
Trip charge is part of the Pricing group inside the ProFix Directory glossary. Browse every term in this category from the glossary index.
Why Ohio homeowners should know it
A trip charge — sometimes called a dispatch fee or service-call fee — covers the cost of getting a technician to the home and starting the conversation. Many Ohio shops apply it to approved work and waive it if you proceed; some keep it separately.
Homeowners should ask up front whether the trip charge is credited toward repair work and what happens if no work is approved. Both answers are normal; the surprise is when the policy is not explained until the invoice arrives.
ProFix tools that touch this term
Where this term gets mixed up
Trip charge vs. diagnostic fee
The trip charge gets the truck to the door. The diagnostic fee covers actually finding the problem. Some shops bundle them; some bill them separately.
Trip charge waiver
Whether the trip charge is credited toward the repair is up to each shop. Confirm in writing before scheduling.
Where this term comes from
Standard home-services billing practice.
See also
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